GENERAL CONDITIONS

General terms and conditions Euromast Horeca B.V.

Rotterdam, January 1st 2023

1. Ticket sales & Refund

• You cannot request a refund for the purchase of your entrance ticket to the viewing platform. However, it is possible to change the time slot of your reservation at any time via this page.
• With the exception of unforeseen weather and technical conditions which make it impossible to use the Euroscoop, a refund will only be given on the purchase of your ticket for the Euroscope. In this case, the refund will be made automatically within 7 days for tickets including Euroscoop, purchased online.
• If you have purchased a combination ticket, a refund will only be issued for the Euroscoop section. If you still want to use your combination ticket, you can change it online to another date free of charge.
• To request a refund please contact us via info@euromast.nl.
• The Euromast reserves the right to refuse entry to individuals to ensure the safety of other guests and staff.
• Persons under the age of 18 can only visit the Euromast with an escort older than 18.
• Entry to the Euromast is only allowed with a valid admission ticket. The right of admission ends when leaving the Euromast.

2. General
Unless otherwise explicitly agreed in writing, the following conditions apply to all our reservations and services.

3. Definitions
The following words and expressions bear the following meaning:

3.1 The Euromast
Euromast Horeca B.V.

3.2 Service
Accommodation and/or food and/or drinks and/or the use of rooms to be provided by the Euromast, including all related operations and services, and all in the broadest sense of the word.

3.3 Reservation value
The total turnover of the Euromast relating to this agreement.

3.4 Cancellation
The notification addressed to the Euromast in writing by client indicating that client will not use in its entirety or partly one or more services agreed on in advance.

3.5 No show
Without prior notice cancellation by client not using a service to be provided on the basis of this agreement.

3.6 Group (12 up to and including 19 persons)
A group of people consisting of more than 11 to whom the Euromast should provide one or more services pursuant to this agreement or related agreements at the Euromast.

3.7. Party
A group consisting of 20 persons or more, and/or an activity for which the Euromast should provide one or more services pursuant to this agreement or related agreements and/or for which a room has been exclusively booked at the Euromast.

3. Options
Options will be granted with a prior determined expiry date. An option, which has not been changed into an actual booking before the expiry date, will be considered as expired; a cancellation on the part of the Euromast will not be required.

4. Establishment agreement
The Euromast has the right to refuse admission to guests, clients and/or people in their company, to the Euromast as well as providing services, if in the opinion of the Euromast normal/civil/safe operational management will demand so.
Each and every offer and quotation made by the Euromast will be free of engagement and with reservation, unless otherwise agreed in writing. Agreements relating to guest(s) or client(s) established by an agent, whether or not on behalf of their relation, are considered to be established at the expense and risk of aforementioned agent. The Euromast will not be indebted to pay any commission unless otherwise agreed on in writing.

5. Cancellation
The client is not entitled to cancel an agreement with the Euromast, unless he simultaneously will irrevocably offer to pay to the Euromast the amounts to be determined hereafter. Each cancellation will be considered to include such an offer. Such an offer is considered to be accepted if the Euromast will not renounce it forthwith. Cancellation should be in writing and duly dated.

5.1 No show
In the event of a no show the client will be obliged to pay the reservation value in any case and without exceptions.

5.2 Suites
In the event of cancellation of a reservation the following will apply:

• In the event of cancellation more than 14 days before the time on which pursuant to this agreement the first service should be provided, hereinafter called “the commencing date”, the client is not obliged to pay any remuneration to the Euromast.
• In the event of cancellation more than 7 days before the commencing date, the client is obliged to pay to the Euromast a remuneration of 50% of the reservation value.
• In the event of cancellation more than 2 days before the commencing date, the client is obliged to pay to the Euromast a remuneration of 75% of the reservation value.
• In the event of cancellation less than 2 days before the commencing date, the client is obliged to pay to the Euromast a remuneration of 100% of the reservation value.

5.3. Room hire
If a reservation has been made by client for exclusive use of a room during a specific period of time, the following will apply in case the reservation will be cancelled:

•  In the event a suite has been booked in combination with an exclusive reservation of one or more rooms, the suite reservation will automatically expire when cancelling the room hire.
• In the event of cancellation more than 1 month before the commencing date, the client will not be obliged to pay any remuneration to the Euromast.
• In the event of cancellation more than 14 days before the commencing date, the client will be obliged to pay to the Euromast a remuneration of 50% of the reservation value.
• In the event of cancellation more than 7 days before the commencing date, the client will be obliged to pay to the Euromast a remuneration of 75% of the reservation value
• In the event of cancellation less than 7 days before the commencing date, the client will be obliged to pay to the Euromast 100% of the reservation value.

5.4. Groups
When a reservation has been made for a group of people, the following will apply in case the reservation will be cancelled:

• In the event of cancellation more than 14 days before the time on which, pursuant to this agreement, the first service should be provided, hereinafter called “the commencing date”, the client will not be obliged to pay any remuneration to the Euromast.
• In the event of cancellation more than 7 days before the commencing date, the client will be obliged to pay to the Euromast a remuneration of 50% of the reservation value.
• In the event of cancellation more than 2 days before the commencing date, the client will be obliged to pay the Euromast a remuneration of 75% of the reservation value.
• In the event of cancellation less than 2 days before the commencing date, the client will be obliged to pay to the Euromast a remuneration of 100% of the reservation value.

5.5. Parties
When a reservation has been made for a party, the following will apply in case of cancellation:

• In the event of cancellation more than 2 months before the commencing date, the client will not be obliged to pay the Euromast any remuneration.
• In the event of cancellation more than 1 month before the commencing date, the client will be obliged to pay to the Euromast a remuneration of 25% of the reservation value
•  In the event of cancellation more than 14 days before the commencing date, the client will be obliged to pay to the Euromast a remuneration of 50% of the reservation value.
• In the event of cancellation more than 7 days before the commencing date, the client will be obliged to pay to the Euromast a remuneration of 75% of the reservation value.
• In the event of cancellation less than 7 days before thee commencing date, the client will be obliged to pay to the Euromast a remuneration of 100% of the reservation value.

6. Payment terms

• With respect to its services the Euromast has the right to request payment in advance as well as interim payments for services already provided.
• Payment for services to be provided or services already provided, should take place immediately and in PIN or credit card.
• For all our services payment on the day/ evening of reservation is applicable. Only PIN or credit card payments are accepted.
•  Payment by invoice is agreed upon in advance, a sum of €7.50 administration fee will be charged. The payment period for the invoice is 14 days.
• If timely payment of the customer is not forthcoming, he is defaulting without the required notice. In that case he must reimburse all costs, judicial and extrajudicial, with regards to the terms of this agreement. The extrajudicial costs are valued at a minprivacyalimum of 20% of the principal amount, with a minimum of €150.00 to be increased by VAT to applied costs.
• If the costumer fails to comply, he is obliged to pay interest equal to 2% above the statutory interest on the amount owed to the Euromast. The interest calculation is done monthly, partly passed months will be charged at one months interest rate in its entirety. Finally, the Euromast has the right to retain property owned by the client present at the Euromast.

7. Applicable law and disputes

• All claims from the client become barred after one year has elapsed from the time of their origination.
• The nullity of one or more clauses in these general terms and conditions does not affect the validity of all the other clauses. If a clause in these general terms and conditions turns out to be invalid for any reason, then the parties are assumed to have agreed a valid replacement clause which comes as close as possible to the meaning and scope of the invalid clause.

8. Liability
The Euromast is never liable for any damage whatsoever suffered by the Customer, the Guest and/or third parties unless the damage is caused intentionally or the Euromast is grossly at fault. This liability exclusion also applies in particular to damage resulting from consuming foods prepared or served by the Euromast, and to damage resulting from computer-related problems. If imperative law only permits a less extensive liability restriction, that less extensive restriction shall apply.

9. Rate changes
The Euromast will reserve the right to adjust the current rates annually.

10. Accessibility Information:

- Individuals with epilepsy are advised to exercise caution due to the light show in the Euroscoop.

- The Euroscoop is not wheelchair accessible due to the elevation.