FAQ

You can reach the Euromast with the tram, metro, (water) taxi and of course by car. For more information, please visit our opening Hours & Route page.

A large (paid) parking area is available right across the Euromast. See Rotterdam parkeren for more information.

The parking zone across the Euromast, adjacent to the ‘Parkhaven’ street, is zone 120, part of the Rotterdam Central district.

Paid parking hours

• Monday through Saturday between 9 am - 11 pm
• Sundays between 12 pm - 11 pm

Parking on holidays
Parking is free of charge on New Year’s Day, Easter Sunday, Whit Sunday and Christmas Day. On all other official holidays, Sunday times apply.

See Rotterdam parkeren for more information about pricing.

A charging station is available at the Parkhaven, on the Euromast side. Check laadpaalnodig.nl for all locations!

For our up-to-date opening hours, please visit this page.

Please navigate to this page for the admission.

People tend to visit the Euromast for approximately 45 minutes, not including a visit to our restaurant.

The total ride takes 7 minutes. Do bear in mind that, as it is a popular attraction, there might be a queue.

Great question! Our lifts take you up from the ground floor to the 100 metre platform in just 30 seconds. The total duration does of course also depend on how busy it is on any specific moment.

If you want to visit the Euromast by yourself, you must be at least 18 years old. If you’re younger, we will gladly welcome you together with an adult family member or other companion.

The top is 185 metres high. From this altitude, you behold the entire city of Rotterdam. On clear days you can even see The Hague on the horizon! Did you know that, until 1970, the Euromast used to be only 107 metres tall?

Unfortunately not. While we do have a stairwell, it may only be used in case of emergency.

Yes we do! You can obtain access to the Euromast Wi-Fi network via Facebook.

Yes, you can buy vouchers on our website, which remain valid for one year.

Of course you are! Don’t forget to post your best pictures on social media and tag us: @euromast010.

Certainly. These are available at the reception. If you want to receive information brochures for a school project, of for your hotel, tourist office or holiday park, please request a batch by sending an e-mail to [email protected].

Our souvenir shop features all kinds of wonderful items, such as magnets, postcards, keychains, as well as pens, t-shirts and bags. These items are not available online, but are readily available during your visit.

It certainly is. Even for the youngest children, the Euromast is a wonderful experience. Don´t hesitate to bring them along, it´s safe and children up to 3 years of age get free access!

Pets cannot be taken into the Euromast, both on the platform and in the restaurant. Of course we do make an exception for service dogs. Kindly inform us in advance if you’ll bring your service dog, so we can anticipate. Our coffee corner at the ground floor does welcome pets inside.

The observation platform at a 100 metre height, our restaurant and the restrooms are all wheelchair-accessible. A ride with the Euroscoop all the way to the top is unfortunately not possible. Also, please bear in mind that the platform has a rather high railing, which might be just too high for guests who are unable to get out of their wheelchair. Don’t worry though, our restaurant offers a stunning view as well!

Yes, 3 handicapped parking places are available at the Parkhaven street, right next to the Euromast.

You can view them on this map (Dutch website).

You sure can! Our ‘Heaven’ Suite has plenty of space and a walk-in shower with a wide opening. This means you can spend a magic night at the Euromast!

Unfortunately not. We do have one wheelchair available, but only for emergencies.

Please navigate to this page to see the admission.

Visit our ticket page to order your ticket(s) to the top!

You can purchase your ticket to the Euromast on our website. Payment is settled in the final step, with iDEAL or credit card

Due to the coronavirus guidelines, we want to streamline access and facilitate a smooth visit for all our guests. This is why we currently only sell tickets online.

Please show your ticket(s) on your smartphone. It’s easier and saves a lot of paper! Please do momentarily set your screen brightness to its maximum setting while your ticket is being scanned.

Due to the restricted and reserved time slots, tickets cannot be cancelled free of charge.

• Visit the ticket page
• Select the number of guests at ‘Voucher & Discount Card (€ 0.00)
• Select your preferred date and time slot
• Confirm your booking and you will receive an order confirmation
• Bring your order confirmation and voucher and/or discount card
• Any required payment will be settled at our reception desk

We work hard to streamline visitor access with our online ticket sales, so most often you do get immediate access. Sometimes however, queues do occur, in which case we will call for visitors per group and scan their tickets. This normally proceeds quite rapidly, so you’ll enjoy a breath-taking view over Rotterdam in no-time.

Nobody can control the weather. If extreme weather conditions are predicted, we can always reschedule your ticket date. Please visit this page to change you ticket date.

If your preferred time slot is not available, this might have one of these reasons:

• All tickets are sold out. The Euromast currently offers a maximum number of tickets per time slot, which means your preferred time might be unavailable. Our system always shows the up-to-date availability. We do not maintain a waiting list.
• Our venue is closed. For our up-to-date opening hours, click here.

Upon reserving a table in our restaurant, we do not automatically reserve a time slot for your visit to the Euromast. Buy your entrance tickets upfront via this page.

If you made reservations for a lovely brunch, lunch, high tea, high wine or dinner, please let our reception desk at the ground floor know you have arrived. Enjoy your meal!

You also pay an entrance fee for the platforms and the Euroscoop. Please refer to the rates page for the entrance fees. If you are with a group of more than 11 people, you do not pay any entrance fee for the platforms. We charge a supplement for the Euroscoop.

Please bear in mind that the Euroscoop to the top is only available if technical and weather conditions allow it.

We normally schedule your ride to the top after your restaurant visit. However, if this is inconvenient and you want to go before your restaurant visit, please ask our colleagues at the reception desk.

No, the restaurant does not. The Euroscoop however, is a rotating glass lift!

Of course you can, please feel welcome! We don’t reserve tables for drinks, but feel free to ask whether a table is available (which cannot be guaranteed). Please bear in mind that visiting the Euromast always requires a ticket.

Many delicious ones! Want to choose your favourite in advance? Discover our menu here.

Of course we’ll gladly accommodate any dietary restrictions. Please inform us while making reservations and we’ll offer great alternatives!

Yes, all visitors need a ticket. Upon arrival, they will be scanned individually.

Yes! Plenty of parking places for buses are available. Parking is free of charge for (tour) buses.

We do not offer group discount. We do offer a reduced online admission. Take a look at this page.

Of course! Our experienced tour guides will tell you many interesting trivia about Rotterdam on the Euromast platform!

• The rate is € 137.5 (exclusive of entrance tickets).
• The guide will meet your group at the reception desk or in the Brasserie.
• An advance reservation is required, at least 3 days before your tour. The maximum group size is 25 guests. Reservations are made through this form.

No, we don’t have audio tours available.

Yes, an advance reservation is required to accommodate larger groups. For groups of 20 guests or more, please complete this contact form.

You have to be at least 18 years for our abseiling adventure. However, if you’re 16 or 17 and your parents grant permission, we’ll also strap you up! (as long as on of your parents is present).

Absolutely!

The abseiling season is from May through September. Book your date and time today via this page!

Of course they can! Do bear in mind that everyone needs an entrance ticket (which must be purchased online in advance due to coronavirus regulations). Buy your tickets here.

30 minutes, as there might be a queue for the entrance and we need to complete a form together.

Only if you secure it really well!

As you need both hands for abseiling, taking pictures would be unsafe and is therefore not permitted. Your friends and family won’t be near you to make pictures, but you can order pictures on www.abseilen.nl/en.

We maintain a 15 minute window, but most often it goes much faster.

Two persons can abseil at the same time.

If this happens, don’t feel ashamed. It’s OK and you’ll certainly won’t be the first. A refund is unfortunately not possible, as everything has been arranged for you. You can however ask someone in your company to go abseiling in your stead!