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FAQ

All answers to frequently asked questions

ALL ANSWERS TO FREQUENTLY ASKED QUESTIONS

Is your question not answered on this page? Complete our contact form or give us a call!

VISIT

How do I reach the Euromast?

You can reach the Euromast with the tram, metro, (water) taxi and of course by car. For more information, please visit our opening Hours & Route page.

 

Where can I park?

A large (paid) parking area is available right across the Euromast. See Rotterdam parkeren for more information.

What is the parking zone number and what are the parking costs?

The parking zone across the Euromast, adjacent to the ‘Parkhaven’ street, is zone 120. As part of the Rotterdam Central district it is subject to a € 4.25 hourly parking rate.

Paid parking hours

  • Monday through Saturday between 09:00h - 18:00h
  • Sundays between 12:00 - 18:00 hours

Parking on holidays
Parking is free of charge on New Year’s Day, Easter Sunday, Whit Sunday and Christmas Day. On all other official holidays, Sunday times apply.

See Rotterdam parkeren for more information.

Can I charge my electric vehicle?

A charging station is available at the Parkhaven, on the Euromast side. Check laadpaalnodig.nl for all locations!

What are your opening hours?

For our up-to-date opening hours, please visit this page.

How does the Euromast comply with the coronavirus guidelines?

The safety of our guests and staff members is our number one priority. This is why we strictly comply with all governmental safety measures.

Our measures

  • We urgently ask you to stay at home if you have any symptoms.
  • Wearing a facemask is required in all indoor areas, unless seated at a restaurant table.
  • Maintain 1.5 metres (5 foot) distance from others, which is easy at the Euromast.
  • We use one-way traffic on all routes, indicated by floor markings.
  • We use time slots for all visits to regulate the maximum allowed number of visitors.
  • Tickets are only sold online.
  • Extra disinfection agents are available and all facilities are regularly cleaned and disinfected.
  • Sufficient staff members are present to guide our guests whenever necessary.
  • Plexiglas screens are installed at our reception desk and in lifts.

Curious what a Euromast visit currently looks like? Check our 1.5 metre promo video!

What is the ticket price for the Euromast?

2021 Ticket prices

Entry tickets

  • Adults € 10.5
  • Seniors (65+) € 9.5
  • Children 4 to 11 years € 7
  • Children up to 3 years free of charge

Annual pass

  • Annual pass for adults € 20
  • Annual pass for children (4 - 11y) € 12.5

Euromast Guided Tour

  • To be reserved in advance, rate excluding entrance tickets, starting at € 137.75
  • Maximum of 25 guests per group

Groups 20> guests*

  • Adults € 9.25
  • Children 4 to 11 years € 6.5
  • Children up to 3 years free of charge

Thrill

  • Abseiling € 57.5

* The Euroscope ride to the top is only available if technical and weather conditions allow it.

Is the Euroscope, the rotating parking lift, included in the admission price?

Yes, but please bear in mind that the Euroscope ride to the top is only available if technical and weather conditions allow it. If the Euroscope is not available due to one of these conditions, the platforms – barring extreme conditions – do remain open for you to enjoy the stunning view over Rotterdam.

How much time do people spend at the Euromast

People tend to visit the Euromast for approximately 45 minutes, not including a visit to our restaurant.

How long does the Euroscope ride take?

The total ride takes 7 minutes. Do bear in mind that, as it is a popular attraction, there might be a queue.

How long does it take to reach the observation platforms?

Great question! Our lifts take you up from the ground floor to the 100 metre platform in just 30 seconds. The total duration does of course also depend on how busy it is on any specific moment.

Is there an age limit for visiting the Euromast?

If you want to visit the Euromast by yourself, you must be at least 18 years old. If you’re younger, we will gladly welcome you together with an adult family member or other companion.

What’s the Euromast’s height?

The top is 185 metres high. From this altitude, you behold the entire city of Rotterdam. On clear days you can even see The Hague on the horizon! Did you know that, until 1970, the Euromast used to be only 107 metres tall?

Can I take the stairs instead of the lift?

Unfortunately not. While we do have a stairwell, it may only be used in case of emergency.

Do you have Wi-Fi available in your venue?

Yes we do! You can obtain access to the Euromast Wi-Fi network via Facebook.

Can I buy vouchers?

Yes, you can buy vouchers on our website, which remain valid for one year.

Am I allowed to take pictures on and from the Euromast?

Of course you are! Don’t forget to post your best pictures on social media and tag us: @euromast010.

Do you have Euromast information brochures?

Certainly. These are available at the reception. If you want to receive information brochures for a school project, of for your hotel, tourist office or holiday park, please request a batch by sending an e-mail to info@euromast.nl.

Do you sell souvenirs and can I order them online?

Our souvenir shop features all kinds of wonderful items, such as magnets, postcards, keychains, as well as pens, t-shirts and bags. These items are not available online, but are readily available during your visit.

Is it safe to take a baby or toddler to the top?

It certainly is. Even for the youngest children, the Euromast is a wonderful experience. Don´t hesitate to bring them along, it´s safe and children up to 3 years of age get free access!

Can I bring my pet? And what about service dogs?

Pets cannot be taken into the Euromast, both on the platform and in the restaurant. Of course we do make an exception for service dogs. Kindly inform us in advance if you’ll bring your service dog, so we can anticipate. Our Deli Restaurant at the ground floor does welcome pets inside.

WHEELCHAIR

Is the Euromast accessible for wheelchair users?

The observation platform at a 100 metre height, our restaurant and the restrooms are all wheelchair-accessible. A ride with the Euroscope all the way to the top is unfortunately not possible. Also, please bear in mind that the platform has a rather high railing, which might be just too high for guests who are unable to get out of their wheelchair. Don’t worry though, our restaurant offers a stunning view as well!

Are there handicapped parking spots available?

Yes, 3 handicapped parking places are available at the Parkhaven street, right next to the Euromast.

You can view them on this map (Dutch website).

Can I spend the night in one of your suites as a wheelchair bound guest?

You sure can! Our ‘Heaven’ Suite has plenty of space and a walk-in shower with a wide opening. This means you can spend a magic night at the Euromast!

Can we use/reserve/rent a wheelchair at the Euromast?

Unfortunately not. We do have one wheelchair available, but only for emergencies.

TICKETS

What are the entrance fees?

2021 Ticket prices

Entry tickets

  • Adults € 10.5
  • Seniors (65+) € 9.5
  • Children 4 to 11 years € 7
  • Children up to 3 years free of charge

Annual pass

  • Annual pass for adults € 20
  • Annual pass for children (4 - 11y) € 12.5

Euromast Guided Tour

  • To be reserved in advance, rate excluding entrance tickets, starting at € 137.75
  • Maximum of 25 guests per group

Groups 20> guests*

  • Adults € 9.25
  • Children 4 to 11 years € 6.5
  • Children up to 3 years free of charge

Thrill

  • Abseiling € 57.5

* The Euroscope ride to the top is only available if technical and weather conditions allow it.

How do I order a ticket?

Visit our ticket page to order your ticket(s) to the top!

How do I pay for my ticket?

You can purchase your ticket to the Euromast on our website. Payment is settled in the final step, with iDEAL or credit card

Can I buy a ticket at the reception?

Due to the coronavirus guidelines, we want to streamline access and facilitate a smooth visit for all our guests. This is why we currently only sell tickets online.

Do I need to print my ticket? Or can I show it on my smartphone?

Please show your ticket(s) on your smartphone. It’s easier and saves a lot of paper! Please do momentarily set your screen brightness to its maximum setting while your ticket is being scanned.

Can I cancel my tickets (free of charge)?

Due to the restricted and reserved time slots, tickets cannot be cancelled free of charge. Please read this page for more information.

How can I reserve my ticket(s) with a voucher and/or discount card?

  • Visit the ticket page
  • Select the number of guests at ‘Voucher & Discount Card (€ 0.00)
  • Select your preferred date and time slot
  • Confirm your booking and you will receive an order confirmation
  • Bring your order confirmation and voucher and/or discount card
  • Any required payment will be settled at our reception desk

Do I get immediate access with my ticket?

We work hard to streamline visitor access with our online ticket sales, so most often you do get immediate access. Sometimes however, queues do occur, in which case we will call for visitors per group and scan their tickets. This normally proceeds quite rapidly, so you’ll enjoy a breath-taking view over Rotterdam in no-time.

What do I need to do if a storm is expected on the day of my scheduled visit?

Nobody can control the weather. If extreme weather conditions are predicted, we can always reschedule your ticket date. Please visit this page for ticket support.

I don’t see any available time slots on the date and time on which I want to visit. Are you really out of tickets?

If your preferred time slot is not available, this might have one of these reasons:

  • All tickets are sold out. The Euromast currently offers a maximum number of tickets per time slot, which means your preferred time might be unavailable. Our system always shows the up-to-date availability. We do not maintain a waiting list.
  • Our venue is closed. For our up-to-date opening hours, click here.

RESTAURANT

Must I reserve a separate entrance ticket, or does a table reservation suffice?

Upon reserving a table in our restaurant, we automatically reserve a time slot for your visit to the Euromast. Please bear in mind that the entrance fee is paid on arrival. You will then receive your tickets to scan in and out.

Where do I go to if I reserved a table in the restaurant?

If you made reservations for a lovely brunch, lunch, high tea, high wine or dinner, please let our reception desk at the ground floor know you have arrived. Enjoy your meal!

Do I have access to the Euroscope?

Yes. Upon reserving a table in our restaurant, we automatically reserve a time slot for your visit to the Euromast. Please bear in mind that the entrance fee is paid on arrival. You will then receive your tickets to scan in and out.

Please bear in mind that the Euroscope to the top is only available if technical and weather conditions allow it.

Do I visit the Euromast top before or after my visit to the restaurant?

We normally schedule your ride to the top after your restaurant visit. However, if this is inconvenient and you want to go before your restaurant visit, please ask our colleagues at the reception desk.

Does the restaurant rotate?

No, the restaurant does not. The Euroscope however, is a rotating glass lift!

Can I also visit the restaurant to just have a drink?

Of course you can, please feel welcome! We don’t reserve tables for drinks, but feel free to ask whether a table is available (which cannot be guaranteed). Please bear in mind that visiting the Euromast always requires a ticket.

What menu options are available in the restaurant?

Many delicious ones! Want to choose your favourite in advance? Discover our menu here.

Of course we’ll gladly accommodate any dietary restrictions. Please inform us while making reservations and we’ll offer great alternatives!

 

 

GROUPS

Do all members of my group need a ticket?

Yes, all visitors need a ticket. Upon arrival, they will be scanned individually.

Are parking places available for buses?

Yes! Plenty of parking places for buses are available. Parking is free of charge for (tour) buses.

I want to visit with a large group, do we get a group discount?

For groups of 20 or more guests we do offer a group discount. In 2021, the following rates apply:

  • Adults: € 9.25
  • Children 4 to 11 years € 6.5
  • Children up to 3 years get free access

Can we book a tour?

Of course! Our experienced tour guides will tell you many interesting trivia about Rotterdam on the Euromast platform!

  • The rate is € 137.5 (exclusive of entrance tickets).
  • The guide will meet your group at the reception desk or in the Brasserie.
  • An advance reservation is required, at least 3 days before your tour. The maximum group size is 25 guests. Reservations are made through this form.

Do you have audio tours available?

No, we don’t have audio tours available.

Do I need to make reservations for groups?

Yes, an advance reservation is required to accommodate larger groups. For groups of 20 guests or more, please complete this contact form.

ABSEILING

What is the minimum age?

You have to be at least 18 years for our abseiling adventure. However, if you’re 16 or 17 and your parents grant permission, we’ll also strap you up! (as long as on of your parents is present).

Will I be joined by an instructor?

Absolutely!

How can I make an abseiling reservation?

The abseiling season is from May through September. Visit www.abseilen.nl/en to book your date and time today!

Can my family and friends come with me to the top?

Of course they can! Do bear in mind that everyone needs an entrance ticket (which must be purchased online in advance due to coronavirus regulations). Buy your tickets here.

 

How long do I need to be present in advance?

30 minutes, as there might be a queue for the entrance and we need to complete a form together.

Can I bring a GOPRO?

Only if you secure it really well!

Can I take pictures myself?

As you need both hands for abseiling, taking pictures would be unsafe and is therefore not permitted. Your friends and family won’t be near you to make pictures, but you can order pictures on www.abseilen.nl/en.

How long does it take before I’m back on the ground?

We maintain a 15 minute window, but most often it goes much faster.

 

How many people can abseil at the same time?

Two persons can abseil at the same time.

If I arrive at your location and don’t want to go anymore, do I get a refund?

If this happens, don’t feel ashamed. It’s OK and you’ll certainly won’t be the first. A refund is unfortunately not possible, as everything has been arranged for you. You can however ask someone in your company to go abseiling in your stead!

 

CONTACT FORM

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OPENING HOURS AND ROUTE

Parkhaven 20, 3016GM, Rotterdam

Monday till Sunday - 9.30 AM till 10 PM